Shipping & Returns

A Rare Notion charges no handling fees and uses Australia Post for all its shipping. We will usually process your order within 24 hours (weekdays only) of receiving full payment and you will receive an email confirmation upon dispatch of goods. Your order will not be sent until payment clears. Please bear in mind cheques, bank deposits and eCheque payments through PayPal can take up to a week to clear. Please make payment in full within 3 days of ordering. Any unpaid orders are automatically deleted after 10 days.

We take no responsibility for items delivered to PO Boxes, student or shared residences or places of work. All items posted to any of the above are sent at your own risk. Our postage charges are subject to change without notice.

If you have any additional postage requirements please advise us by email to info@ararenotion.com.au

Domestic

All Australian orders are charged at a flat rate of $5.95 regardless of the amount of your order. If your order is over $50.00 your items will be sent by registered post and will require a signature on receipt. If you miss the delivery, you are responsible for their collection from your local post office within the specified time. If the goods are returned to us, your order will be refunded minus any postage costs incurred.

You also have the option of choosing Express Post, which is charged at cost and will be displayed at checkout. Your items will usually arrive the next business day (within Next Business Day Delivery Networks) if you finalise orders before midday EST. However, your order will not be sent until payment clears and some forms of payment take longer to clear than others.

International

A Rare Notion charges International Postage at cost and the amount is displayed at checkout. You have the option of Air Mail or Express Courier International. If you do not specify your correct country in your details, your order will be held for 5 days until you pay the correct postage. If postage is not received, your order will be cancelled. You are responsible for any customs/duties charges. A Rare Notion cannot be held accountable for any delays in delivery due to customs procedures.

We will send items via Air Mail to keep costs low, however if this service is abused we reserve the right to change shipping methods without prior notice. This option can take anywhere from 1-3 weeks.

Express Courier International is a speedy and reliable door-to-door delivery service that offers parcel tracking. If you want fast service and peace of mind choose this service, however it is considerably more expensive.

Returns and Refunds

You are entitled to a refund if the product is faulty, damaged or is significantly different than advertised. If you believe the product to be faulty, please contact us within 7 DAYS of receiving the order. When returning goods you must mail your item appropriately packaged with all paper work within 7 DAYS of contacting us. If you are entitled to a refund, A Rare Notion will either refund your order or replace your goods. Any postage costs incurred will also be refunded.

Refunds can only be credited back to the credit card or bank that was used to make the original purchase. If a refund is required, it will be processed as soon as the items have been received. You are responsible for any loss of returned goods during transport. Therefore, it is recommended to send returned goods via Registered Post.

Questions

If you would like more information about our Shipping and Returns policy please contact us at info@ararenotion.com.au

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